Terms & Conditions
These Terms & Conditions ("Terms") govern the use of the ZUS Car Detailing website, the ZUS mobile app, and the booking and provision of mobile car detailing and valeting services (the "Services"). By booking a service, creating an account, or using our website or app, you agree to be bound by these Terms.
1. Who we are
Business name: ZUS Admin Ltd, trading as ZUS Car Detailing. Company No: 17009198 (Registered in England & Wales). Registered address: Longshore, London SE8 3DF. Email: info@zuscardetailing.com. Phone: 020 8050 2498. References to "ZUS", "we", "us" or "our" mean ZUS Admin Ltd.
2. Bookings
Bookings can be made through our website, our app, by phone, or via WhatsApp. A booking is only confirmed once the required deposit or payment has been received and you have received a confirmation email or message.
You are responsible for providing accurate information when booking, including your name, contact details, service address, vehicle details and the correct vehicle size category. If the information provided is inaccurate, we reserve the right to charge the correct price, request an additional payment on the day, or decline to carry out the service.
We reserve the right to refuse or cancel a booking at our discretion, including where the vehicle, location or access conditions are unsafe or unsuitable, or where a customer has been abusive to our staff. Where we cancel a confirmed booking through no fault of yours, we will refund any amount paid in full.
3. Prices and payment
Prices shown on our website and app are in GBP and are correct at the time of booking. For most bookings we require a deposit of 20% of the total price, with the remaining balance due on completion. Some bookings may require payment in full at the time of booking.
Payments are processed securely through our payment provider (Stripe). We do not store your card details.
Discount codes are single-use per customer unless stated otherwise, cannot be combined with other offers unless stated, and have no cash value.
4. Cancellations, rescheduling and no-shows
You may cancel or reschedule a booking free of charge if you give us at least 24 hours' notice before the scheduled appointment time.
If you cancel, or ask to reschedule, with less than 24 hours' notice, or if we are unable to access the vehicle at the agreed time ("no-show"), your deposit is non-refundable.
If we need to cancel or reschedule your booking for reasons outside our reasonable control, we will contact you as soon as possible to rearrange, and you will not lose your deposit.
Cancellations can be made through the "My Booking" page on our website, through the app, or by contacting us directly.
5. Access and parking
You are responsible for ensuring our team can safely access your vehicle at the agreed time and location, including any parking permits, permissions or access codes required.
We do not cover parking charges, permits, congestion charge, ULEZ charges or parking fines incurred by our team while attending your appointment; these may be added to your invoice where applicable, unless otherwise agreed at booking.
Our app may let you mark on a map where your vehicle is parked, to help our team locate it. This is provided for convenience only. ZUS is not responsible for any parking fines, penalty charge notices, clamping or towing fees relating to where you have chosen to park your vehicle.
If our team cannot access your vehicle due to circumstances within your control, this may be treated as a no-show.
6. Vehicle condition and pre-existing damage
Please tell us about any pre-existing damage, unusual modifications, delicate or aftermarket paintwork, wraps, or fragile trim before we begin work, so our team can take appropriate care.
Where practical, our team will note the visible condition of your vehicle before starting the service. We recommend you are present, or reachable by phone, at the start of the appointment.
We are not responsible for pre-existing damage, wear and tear, or faults present before we began work.
Please remove valuables, cash, documents and personal belongings from your vehicle before your appointment. ZUS is not responsible for the loss of personal items left inside the vehicle.
7. Our liability and insurance
ZUS holds public liability insurance. If our team causes accidental damage to your vehicle or property through our negligence, please report it to us within 48 hours of the appointment, with photos and a description of the damage.
Our liability for any single claim arising from a service is limited to the cost of that service, except for liability that cannot be limited or excluded by law.
We are not liable for indirect or consequential losses, except where required by law.
Nothing in these Terms limits or excludes your statutory rights as a consumer under UK law, including under the Consumer Rights Act 2015.
8. Your responsibilities
Provide a safe, reasonable working area and access to your vehicle at the agreed time. Ensure any pets are secured away from our working area. Tell us about any known issues with the vehicle relevant to the service before work begins. Treat our team with respect — we reserve the right to end an appointment early, without a refund of amounts already earned, if a member of our team is subject to abusive, threatening or unsafe behaviour.
9. Loyalty programme and accounts
Customers with a ZUS account may earn loyalty points and free washes as described in the app. Points and rewards have no cash value, are non-transferable, and may be amended, paused or withdrawn by us at any time, acting reasonably.
You are responsible for keeping your account password secure and for all activity under your account. Contact us immediately if you believe your account has been accessed without authorisation.
Personalised pricing shown to logged-in account holders applies only to bookings made while logged into that account, and may be changed by us at any time.
10. Photography
We may take before-and-after photographs of vehicles for quality control and, where the vehicle or number plate is not identifiable (or with your separate consent), for marketing purposes such as our website, social media and advertising. Contact us if you would prefer your vehicle not to be photographed for marketing use.
11. Complaints
If you are not satisfied with a service, please contact us within 48 hours at info@zuscardetailing.com or 020 8050 2498 so we can put things right, which may include a re-clean of the affected areas, a partial refund, or another appropriate remedy.
12. Changes to these Terms
We may update these Terms from time to time to reflect changes to our services, business or legal obligations. The version in force at the time you make a booking will apply to that booking. The latest version will always be available in this app and on our website.
13. Governing law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact us
ZUS Admin Ltd, trading as ZUS Car Detailing. Longshore, London SE8 3DF. info@zuscardetailing.com · 020 8050 2498