Legal

Privacy Policy

Last updated: April 20, 2026

This Privacy Policy explains how ZUS Limited collects, uses, stores and protects personal data when you use our website, contact us, or book our services. It also explains your rights under UK data protection law.

1. Who We Are

ZUS Limited is the controller of your personal data for the purposes described in this Privacy Policy.

Business name: ZUS Limited
Website: zuscardetailing.com
Email: info@zuscardetailing.com
Phone: 020 8050 2498

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. Personal Data We Collect

We may collect, use and store the following categories of personal data:

  • Identity data, such as your name.
  • Contact data, such as your email address, telephone number and service address.
  • Booking data, such as appointment date, time, service selected and booking history.
  • Vehicle data, such as vehicle make, model, size, registration details if provided, and condition details relevant to the service.
  • Payment and transaction data, such as payment status and booking value. Card payment details are processed by our payment provider and are not stored by us.
  • Communications data, such as messages, emails, enquiry submissions and customer service correspondence.
  • Technical and usage data, such as IP address, browser type, device information and website interaction data collected through cookies, analytics and similar technologies.
  • Marketing preference data, such as whether you have opted in or out of receiving marketing communications.

3. How We Collect Your Data

We collect personal data:

  • directly from you when you complete a booking, contact form, quote request or otherwise communicate with us;
  • through our booking and payment service providers when you make a booking or payment;
  • automatically through cookies, analytics tools and similar technologies when you use our website; and
  • in some cases, from publicly available or third-party sources where necessary to manage a booking, prevent fraud or resolve a customer service issue.

4. How We Use Your Data and Our Lawful Bases

We use your personal data only where we have a valid lawful basis under UK data protection law. These include:

  • Contract: to take bookings, process payments, deliver detailing services, manage appointments and provide customer support.
  • Legitimate interests: to run and improve our business, maintain service records, prevent misuse of our website or services, respond to enquiries, and improve the performance and security of our site.
  • Legal obligation: to keep accounting and tax records, respond to lawful requests and comply with our legal responsibilities.
  • Consent: where required for non-essential cookies and certain direct marketing communications.

5. Why We Need Your Data

If you do not provide personal data that we need to process a booking or deliver a service, we may not be able to accept or complete your booking properly.

6. Marketing Communications

We may send service-related communications where necessary to manage your booking. Where we send promotional or marketing communications, we will do so only where permitted by law. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

7. Sharing Your Data

We do not sell your personal data. We may share your information with trusted third parties where necessary to operate our business and deliver our services, including:

  • booking and scheduling providers;
  • payment processors;
  • website hosts, website support providers and form handling tools;
  • analytics and advertising providers, where used;
  • professional advisers such as accountants, insurers or legal advisers where necessary; and
  • public authorities, regulators or law enforcement where we are legally required to do so.

Examples of third-party services you may encounter through our website or booking process include Acuity Scheduling, Stripe and Google services, where used.

8. International Transfers

Some of our third-party service providers may store or process personal data outside the UK. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place so your personal data remains protected in accordance with UK data protection law.

9. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including for legal, accounting, tax, insurance and dispute-resolution purposes.

Booking and transaction records may be retained for up to 6 years, or longer where required by law or where necessary to establish, exercise or defend legal claims.

Where we no longer need your personal data, we will securely delete it or anonymise it.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the site work, improve user experience, understand traffic and measure marketing performance.

Strictly necessary cookies may be used without consent where they are essential for the site to function. Non-essential cookies, such as analytics or advertising cookies, should only be set where you have given valid consent through our cookie controls.

You can manage cookie preferences through our cookie banner or your browser settings. If you use third-party analytics, advertising or embedded content, you should also ensure your cookie notice reflects those tools accurately.

11. Automated Decision-Making

We do not currently make solely automated decisions about individuals that produce legal or similarly significant effects.

12. Your Rights

Under UK data protection law, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete personal data;
  • request erasure of your personal data in certain circumstances;
  • request restriction of processing in certain circumstances;
  • object to processing where we rely on legitimate interests;
  • request transfer of your data to you or another provider, where applicable; and
  • withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us at info@zuscardetailing.com.

13. Complaints

If you have a concern about how we use your personal data, please contact us first and we will try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. More information is available at ico.org.uk.

14. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no website or online transmission can be guaranteed to be completely secure.

15. Third-Party Links

Our website may contain links to third-party websites or services. If you follow a link to any external site, that site will have its own privacy practices and policies, and we are not responsible for them.

16. Children

Our website and services are not directed at children, and we do not knowingly collect personal data from children as part of our normal business operations.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, providers or legal obligations. The latest version will always be published on this page with the revised update date shown above.