Privacy Policy

This Privacy Policy explains what personal data ZUS Car Detailing collects through our website and the ZUS mobile app, how we use it, and the choices and rights you have.

1. Who we are

This Privacy Policy applies to the ZUS Car Detailing website (zuscardetailing.com) and the ZUS mobile app. Both are provided by ZUS Admin Ltd, trading as ZUS Car Detailing, Company No. 17009198 (registered in England & Wales), registered address Longshore, London SE8 3DF ("ZUS", "we", "us", "our"). We are the controller of your personal data for the purposes described in this policy. Contact: info@zuscardetailing.com, 020 8050 2498.

2. Personal data we collect

Identity and contact data: name, email address, phone number and service address.

Address data: the address where the vehicle is to be serviced. If you save an address to your profile, we store it so it fills itself in on your next booking. When you search for an address by postcode, the postcode is sent to our address lookup providers to return matching addresses; we store only the address you choose.

Account data (app): a securely hashed password — we never store your password in plain text — plus your booking history and loyalty status.

Vehicle data: make, model, year, registration and size category for each vehicle you add to your account. You may save more than one vehicle, and choose which one a booking is for.

Booking and payment data: service booked, appointment date/time, amounts paid and payment status. Card payments are processed by Stripe — we do not receive or store your full card details.

Location data: if you use the "where is your car parked" feature, the map pin you drop is stored against that booking so our team can find your vehicle. We do not track your location in the background.

Face ID and Touch ID: if you turn on biometric unlock in the app, the check happens entirely on your device, through Apple's or Google's own system. Your face or fingerprint is never sent to us and we never receive, see or store it. The app only learns whether the device recognised you.

Push notification tokens: a device identifier used to send booking updates, if you allow notifications on the app.

Communications data: messages, emails, WhatsApp/SMS and enquiry submissions.

Technical and usage data: IP address, browser/device information and website interaction data collected through cookies and analytics.

3. How we collect your data

Directly from you, when you create an account, make a booking, or contact us. Automatically, through cookies, analytics and similar technologies when you use our website or app. Through our payment and messaging providers when you make a booking or payment.

4. How we use your data and our lawful bases

Contract: to create your account, take bookings, process payments, deliver detailing services, manage appointments, operate our loyalty programme and provide customer support.

Legitimate interests: to run and improve our business, maintain service records, prevent misuse of our website, app or services, respond to enquiries, and improve site/app performance and security.

Legal obligation: to keep accounting and tax records and comply with our legal responsibilities.

Consent: where required for non-essential cookies and certain marketing communications.

We do not sell your personal data.

5. Marketing communications

We may send service-related communications (booking confirmations, status updates such as "on the way" or "completed", push notifications) where necessary to manage your booking. After a job is completed we may send you a single message asking whether you would like to leave a review; you can ignore it, and telling us once is enough for us not to ask again. Where we send promotional communications, we do so only where permitted by law, and you can opt out at any time by contacting us.

6. Sharing your data

We share limited data with trusted service providers who help us run ZUS. Each only receives what it needs to do its job and must keep it secure:

• Stripe — payment processing.
• Twilio or similar providers — WhatsApp/SMS booking updates and our phone assistant.
• Resend — the emails we send you about your booking.
• Zoho — invoicing.
• Google Calendar — appointment scheduling for our team.
• Google Places — suggesting addresses as you type. Only what you type in the address box is sent.
• Ideal Postcodes — turning a postcode into a list of addresses. Only the postcode is sent.
• Cloudflare — hosting of our services and database.
• Apple and Google — delivering push notifications to your device.

We may also disclose data where required by law, or to protect the safety of our customers, staff or the public. We do not sell your personal data.

7. International transfers

Some of our service providers may store or process data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place so your data stays protected under UK data protection law.

8. Data retention

We keep account and booking data for as long as your account is active, and for a reasonable period afterwards for accounting, tax and legal purposes — typically up to 6 years for financial records, or longer where required by law or to establish, exercise or defend legal claims. You can ask us to delete your account at any time — see "Deleting your account" below.

9. Cookies and similar technologies

Our website may use cookies to make the site work, understand traffic and measure marketing performance. Strictly necessary cookies may be used without consent where essential for the site to function; non-essential cookies (analytics, advertising) are only set with your consent via our cookie banner. The app does not use advertising cookies or trackers, and we do not track you across other apps or websites.

10. Automated decision-making

We do not make solely automated decisions about you that produce legal or similarly significant effects.

11. Your rights

Under UK GDPR, you have the right to: access the data we hold about you; ask us to correct inaccurate data; ask us to delete your data; ask us to restrict or object to certain processing; and request a copy of your data in a portable format. To exercise any of these, contact info@zuscardetailing.com. We will respond within one month.

12. Deleting your account

You can ask us to delete your ZUS account and the personal data held with it at any time. Email info@zuscardetailing.com from the address on your account, with "Delete my account" as the subject. No form to fill in and no reason needed.

We will delete your account, your saved addresses, your saved vehicles and your loyalty balance, and confirm by email once it is done, normally within a few days.

One thing we cannot delete: records of jobs already invoiced. UK tax law requires us to keep financial records for six years, so the invoice and the amount stay, separated from your account. Everything else goes.

13. Complaints

If you have a concern about how we use your data, contact us first and we will try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

14. Data security

We use reasonable technical and organisational measures to protect your data, including encrypted password storage (PBKDF2 with a unique salt per account) and secure connections between our app/website and our servers. No method of transmission or storage is 100% secure, but we work to protect your data and respond quickly if an issue is identified.

15. Third-party links

Our website or app may link to third-party sites or services (for example Trustpilot or Google Maps). If you follow such a link, that site has its own privacy practices, and we are not responsible for them.

16. Children

Our website and app are not directed at children, and we do not knowingly collect personal data from children.

17. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, providers or legal obligations. The latest version is always available on this page and in the app.

18. Contact us

ZUS Admin Ltd, trading as ZUS Car Detailing. Longshore, London SE8 3DF. info@zuscardetailing.com · 020 8050 2498